Shipping and Returns
Shipping Policy
Orders are processed within 2–3 business days.
You’ll receive a confirmation email with tracking once your order ships.
We currently ship within the United States.
Shipping rates are calculated at checkout.
Most orders arrive within 3–7 business days after shipment.
Delivery timing may vary based on location and carrier delays.
Once an order has shipped, delivery timing is outside our control.
Please confirm your shipping address at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses.
Subscription Shipping
Your first box ships within 2–3 business days.
After your initial delivery, all future boxes ship quarterly in March, June, September, and December.
You’ll receive a confirmation email with tracking information once your order ships.
Subscription orders ship within the United States. Shipping rates are calculated at checkout.
Returns
We accept returns within 30 days of delivery.
Items must be unused and in their original packaging.
To start a return, contact us at malohnlavender@gmail.com. We'll provide return instructions.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 5 days of delivery at malohnlavender@gmail.com.
Please include your order number and a photo of the item. We'll make it right.